Key Student Contacts

Are you in need of support? 

Whether it is getting your head around assessments or seeking emotional support when you're having a tough time, help is always available at ANU when you need it.
 

Need help now?

If you are in a life-threatening emergency, dial triple-zero (000) for police, fire, or ambulance services. If you require security assistance, dial ANU Security on 02 6125 2249. Follow the prompts and press 1 for immediate assistance.

If an emergency event is occurring on campus, follow the directions of ANU Security and ANU staff and move to a safe location. You should also download the ANUOK app for current alerts.

 

Need Academic Support or advice?

Academic Support

Academic Skills 

Academic Skills offers online individual appointments, workshops and resources to help students develop essential study, research and writing skills needed to succeed at university.

Contact: Academic Skills Website 

Accessibility 

Accessibility assists students who have a disability, medical condition or who are recognised primary carers of a person with a disability to participate fully in their program of study by providing advice, supports and adjustments that minimise the impact of disability in education.

Contact: Accessibility Website

Dean of Students  

The Office of the Dean of Students offers confidential, impartial advice and support to students on matters relating to their studies and academic progress. 

Contact: Dean of Students Website

ANU Students' Association (ANUSA)  

ANUSA  provides support, advice and assistance to undergraduate and postgraduate ANU Students requiring help with academic appeals, legal matters, and financial hardship.

ANUSA provides support, advice and assistance to undergraduate and postgraduate ANU Students requiring help with academic appeals, legal matters, and financial hardship.

Contact:

T: 02 6125 2444 | E: sa.admin@anu.edu.au

Students living on-campus  

If you live on campus, contact your residential pastoral care team and get involved in the academic support groups available within each of the Residential Halls, Lodges and Colleges.

If you live on campus, contact your residential pastoral care team and get involved in the academic support groups available within each of the Residential Halls, Lodges and Colleges.

Contact: Accommodation Website

Academic advice

ANU College of Arts & Social Sciences (CASS)

For advice contact  by phone, email, in-person drop-in and online drop-in.

  • Permission codes:
    • Language courses: 
  • Degree planning:
  • Course credit or exemption:
  • Late enrolment: submit  AND 

ANU College of Asia & the Pacific (CAP)

For advice contact  by phone, email, in-person drop-in and appointment (in-person and online).

  • Permission codes:
    • Undergradautes: email cap.student@anu.edu.au
    • Postgraduates: email your 
    • Language courses:  (under "Language Proficiency Assessment" heading)
  • Degree planning: or see  for postgraduates
  • Course credit or exemptiontandard ANU credit process
  • Late enrolment

ANU College of Business and Economics (CBE)

For advice , or go along to a drop in session to speak with an advisor.

  • Permission codes: email info.cbe@anu.edu.au
  • Degree planning:
  • Course credit or exemption:
  • Late enrolment: see "Late Enrolment Guide" tab on

ANU College of Engineering, Computing & Cybernetics (CECC) 

For advice contact  by email and in-person drop-ins.

  • Permission codes:
  • Degree planning:
  • Course credit or exemption:
  • Late enrolment:

ANU College of Health & Medicine (CHM)

For advice contact  by email, online drop-in and appointment (online).

  • Permission codes:
  • Degree planning: or see for postgraduates
  • Course credit or exemption:
  • Late enrolment

ANU College of Science (CoS)

For advice contact  by email, online drop-in and appointment (online).

  • Permission codes
  • Degree planning:  or see  for postgraduates
  • Course credit or exemption
  • Late enrolment

ANU College of Law (Law)

For advice contact  by phone, email, in-person drop-ins and appointments (in-person, phone and online).

  • Permission codes: email enquiries.law@anu.edu.au
  • Degree planning: see "Program management" for each program's page on
  • Course credit or exemption:
  • Late enrolment:

 

Need Wellbeing Support or advice?

Student Safety & Wellbeing 

The Student Safety and Wellbeing team offers free and confidential* support for students who have been impacted by sexual assault or sexual harassment (directly or indirectly) as well as a range of other concerns that may impact on a student's engagement and experience while at ANU.

Contact: Student Safety & Wellbeing Website

ANU Counselling  

ANU Counselling  provides free and confidential counselling for all currently enrolled ANU students, including ANU College students. 

Contact: ANU Counselling Website

ANU Wellbeing and Support Line 

The ANU Wellbeing and Support Line is a phone/text service for all current students who are experiencing situational stress, emotional difficulties and mental health concerns. Available 24/7 weekends and weekdays.

Phone: 1300 050 327
SMS/Text service: 0488 884 170

 

ANU Students' Association (ANUSA)  

ANUSA  provides support, advice and assistance to undergraduate and postgraduate ANU Students requiring help with academic appeals, legal matters, and financial hardship.

ANUSA provides support, advice and assistance to undergraduate and postgraduate ANU Students requiring help with academic appeals, legal matters, and financial hardship.

Contact:

T: 02 6125 2444 | E: sa.admin@anu.edu.au

Students living on-campus  

If you live on campus, contact your residential pastoral care team and get involved in the academic support groups available within each of the Residential Halls, Lodges and Colleges.

If you live on campus, contact your residential pastoral care team and get involved in the academic support groups available within each of the Residential Halls, Lodges and Colleges.

Contact: Accommodation Website

 

Need help with student administration processes or systems? 

Student Central is your first point of contact for anything relating to student administration processes, systems, advice and support services.

Our friendly team can help you with a range of enquiries from enrolling in your course and understanding fees and invoices, to getting your student ID card, graduation and more.

Contact: Student Central homepage

 

Looking for IT support and assistance? 

If you need IT assistance, you can get in touch with the ANU IT Service Desk. 

Website: 
Phone: +61 2 612 54321

 

Can't find the team you are after? 

If there is a team or area at the University not mentioned above, please visit this webpage. You can also search the ANU Directory