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The Enrolments & Fees Office will endeavour to process your refund within 28 calendar days of a complete application being received and a credit appearing on your account.

A complete refund application consists of the following:

• A completed refund application form;
• Identification document (i.e. passport or Australian Driver Licence, etc.);
• A document on a bank letter head (e.g. bank statement) confirming that you are the account holder, the BSB and the last 4 digits of the account number provided in the application form.

In some circumstances, refunds may require extra time to process due to delays in administrative processing, appeals, and the identification verification process; or incomplete/incorrect information being provided.

Please ensure that you read and complete the form correctly and provide information promptly when requested to avoid delays in the processing of your refund.

If you have submitted a Manage My Degree eForm and requested a refund as part of that application, please do not submit an additional refund application. Submitting multiple refund applications can delay the refund process.

To ensure we are correctly releasing student funds, we are required to perform an identification verification process to verify that the nominated bank account belongs to you.

Once we receive a complete refund application from you, we will call you from an ANU landline starting in 6125 XXXX to verbally confirm this information. To assist us with this process, please ensure you update your ISIS account with your current phone number.

Log into ISIS > Compass Symbol in the top corner > Menu > ISIS > Personal Details > Telephone Numbers

Your refund will not progress until we have completed this verification process.

• We are unable to refund back to a credit card. Payments will be refunded to a bank account via Electronic Funds Transfer (EFT) or Telegraphic Transfer (TT).
• We will only refund to a bank account in your name. You will be required to provide a document from the bank which verifies you are the account holder, the BSB and the last 4 digits of the account number before your refund will progress. The University reserves the right to implement additional verification measures to ensure refunds are paid to the correct bank account.
• Students who are claiming a refund due to withdrawing from their program, will need to formally withdraw before their refund can progress. Please note, that ticking the 'Program Withdrawal' box on the refund application will not withdraw you from your program. Information and instructions on how to formally withdraw for International and Domestic students can be found on the side of this page.
• The University is not liable for any financial loss incurred by students where:
  • payments are refunded in the same currency in which they were originally made;
  • you have provided incorrect bank account details to the University;
  • your nominated bank does not accept the foreign currency nominated by you.

An international student who cancels their place or withdraws from a program in writing at least four weeks before the program start date, will be refunded the program fees paid less the administrative fee of A$250.00.

An international student who cancels their place or withdraws from a program in writing less than four weeks before the program start date but before census date, will be refunded the program fees paid less an administrative fee of A$2,500.00.